Refund policy
Club Paw Return & Refund Policy
At Club Paw, your satisfaction with our pet products — including our dog beds, cat carriers, grooming tools, and interactive toys — is important to us.
Return Window You have 14 days from the date of delivery to request a return. After 14 days, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns To be eligible for a return:
- The item must be unused, unwashed, and in its original condition
- The item must be in the original packaging
- You must have proof of purchase (order number or confirmation email)
Non-Returnable Items For hygiene reasons, the following items cannot be returned unless defective or damaged on arrival:
- Grooming tools that have been used (e.g., nail grinders, pet hair clippers)
- Pet beds or mats that have been used
- Any item marked as a final sale
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, contact us at kgspco.75@gmail.com within 48 hours of delivery with your order number and photos of the issue. We will offer a replacement or full refund at no additional cost to you.
How to Start a Return
- Email kgspco.75@gmail.com with your order number and reason for return
- Our team will review your request and provide return instructions within 2 business days
- Once approved, ship the item back to the address provided
- Refunds are processed within 5–7 business days after we receive and inspect the returned item
Refunds Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Return Shipping Costs Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Exchanges If you'd like a different size, color, or product, the fastest way is to request a return for the original item and place a new order.